Refund and Cancellation Policy

This Refund and Cancellation Policy applies to paid subscriptions purchased for VibePin.

VibePin offers monthly and annual subscription plans. We do not currently offer a free trial.

Payments, invoices, taxes, subscription billing, and approved refunds are processed by Paddle, our Merchant of Record.

1. Canceling Your Subscription

You may cancel your subscription at any time through the Paddle customer portal or the billing section of your VibePin account.

After cancellation:

• Your subscription will not renew for the next billing period.
• You will normally continue to have access until the end of the billing period you have already paid for.
• Canceling your subscription does not automatically create a refund for unused time.

2. First-Purchase Refunds

Because VibePin does not offer a free trial, first-time paid subscriptions may qualify for a limited refund:

• Monthly subscriptions: Refund requests must be submitted within 7 calendar days of the first payment.
• Annual subscriptions: Refund requests must be submitted within 14 calendar days of the first payment.

A first-purchase refund may be denied if the account has already been materially used.

Material use may include:

• Significant use of AI image credits or other usage-based allowances.
• Substantial generation, export, scheduling, or publishing activity.
• Substantial use of product research, analytics, Shopify, or other paid workflows.
• Any other usage showing that the paid service has already been substantially consumed.

Each request will be reviewed individually and remains subject to applicable law and Paddle's refund procedures.

3. Subscription Renewal Refunds

Subscription renewals are generally non-refundable.

We may review an accidental renewal request when all of the following conditions are met:

• For a monthly renewal, you contact us within 72 hours of the renewal charge.
• For an annual renewal, you contact us within 7 calendar days of the renewal charge.
• The service has not been materially used after the renewal.
• The account has not previously received a similar courtesy refund.

Approval is not guaranteed and remains subject to applicable law and Paddle's processing requirements.

4. No Prorated Refunds

We do not provide partial or prorated refunds when a subscription is canceled during an active billing period.

You will normally retain access until the end of the period already paid for, and the subscription will not renew afterward.

5. Duplicate Charges and Billing Errors

If you believe you were charged more than once for the same purchase, or that an obvious billing error occurred, please contact us.

Once confirmed, we will work with Paddle to issue the appropriate refund to the original payment method.

6. Service Availability Issues

If VibePin's core paid service was materially unavailable because of a problem directly caused by VibePin, and the issue was not resolved within a reasonable period after you notified us, we may provide one of the following:

• A refund for the affected charge.
• A service extension.
• An account credit or other reasonable compensation.

This does not normally apply to:

• Minor bugs or temporary interruptions.
• Problems caused by your device, browser, internet connection, or account configuration.
• Outages or restrictions caused by third-party platforms or services outside VibePin's control.
• Changes, limitations, or suspensions imposed by Pinterest, Shopify, or other third-party services.

7. How to Request a Refund

To request a refund, contact us using the button below.

Please include:

• The email address associated with your VibePin account.
• Your Paddle receipt or transaction number.
• The date and amount of the charge.
• A brief explanation of your request.

You may also use the subscription-management or support links included in your Paddle receipt or billing email.

8. Refund Processing

Approved refunds will be returned to the original payment method.

Refund processing times depend on Paddle, your bank, card issuer, and payment method. It may take several business days for an approved refund to appear on your account statement.

VibePin cannot guarantee immediate refund processing.

9. Payment Disputes and Chargebacks

If you believe a charge is incorrect, please contact VibePin Support before filing a dispute with your bank or card issuer.

We will make reasonable efforts to investigate and resolve legitimate billing issues. Filing a chargeback may temporarily restrict account access while the dispute is reviewed.

10. Statutory Consumer Rights

Nothing in this policy limits any mandatory consumer rights available under the laws of your country or region.

Where applicable law provides a longer refund, withdrawal, or cancellation period than this policy, the applicable legal requirement will take priority.

Refunds may also be reviewed and processed by Paddle in accordance with its buyer terms, refund procedures, and responsibilities as Merchant of Record.

11. Policy Changes

We may update this Refund and Cancellation Policy from time to time.

Changes will apply from the updated effective date shown at the top of this page and will not reduce any mandatory rights that applied to purchases made before the update.